- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
They are fair when it comes to cost. They are good at trouble shooting and resolve problems good. I had to take my vehicle back to them when my problem wasn't what was diagnosed and they made it right with me and my car. I'm giving a 4 because I had to go back. I have lived in the valley for 20+ years and although I have tried some others, I keep returning to Phil's with my more difficult problems.
THEY ALWAYS GO THE EXTRA MILE TO GIVE GREAT CUSTOMER SERVICE!!Robert
CHECK ENGINE LIGHT-SMOG Instead of just replacing the parts the computer codes diagnosed, like the places I've taken my car, they actually looked and found a small wiring problem and fixed it. This cost me 1/3 of what I have already spent in unneeded parts to get the check engine light out. I highly recommend this Auto shop.Linda
The staff at Phil's is great! Pricing is fair and the work excellent.Mike/Maire
Trust is extremely important to me. Knowing that my mechanic is honest and takes pride in their workmanship. The recent repairs to my truck and VW diesel were first rate (5 stars).Garey
CLEAN, wonderful auto repair shop ... always considerate, ready to answer questions ... helpful, even to us women!Kit